Return Policy

Welcome to Catarina Ilumina. This Return Policy describes the procedures and conditions under which we accept returns for products purchased on our website. Please read this policy carefully before making a return. By making a purchase on our site, you agree to comply with the terms and conditions set forth herein.

1. Return Process: If you are not satisfied with your purchase, you may request a return within 30 days of receiving the product. To initiate the return process, please send us an email at catarinailumina@gmail.com with the following information:

   • Order number.
   • Name and description of the product you wish to return.
   • Reason for the return.

2. Return Conditions:

   • Products must be in their original condition, unused, and in their original packaging.
   • Products must be free of damage, stains, or alterations.
   • You must include the proof of purchase or receipt.

3. Return Costs: Shipping costs for returns are the responsibility of the customer, unless the product is defective or incorrect due to an error on our part.

4. Refund Process: Once we receive the returned product and verify that it meets the aforementioned conditions, we will process your refund. The refund will be issued using the same payment method used for the original purchase and will be processed within 5 business days of receiving the returned product.

5. Defective or Incorrect Products: If the product you received is defective or incorrect due to an error on our part, we will cover the return shipping costs and provide you with a replacement or a full refund, at your choice.

6. Contact: If you have questions about our Return Policy, please do not hesitate to contact us at catarinailumina@gmail.com

By making a return, you confirm that you have read, understood, and accepted this Return Policy in its entirety. This policy is subject to change without notice, so we recommend that you review it before making a return.